A unique feature of the GSD solution is that it has extensively built-in best practices prevalent in the AMS space in three key areas

1. Ticket Classification

Based on 60+ man year s of professional expertize in this field the GSD solution provides ticket classification methodology basis best practices prevalent across various industries, sector specific business processes and processed that is sector agnostic. Some of the salient features in this include:

• 1000+ error types have been already built-in
• Coverage of 95%+ of your AMS Incidents, Problems, Changes & Other Service Requests
• All industry standard process areas are covered (OTC: Order-to-Cash; PTP: Procure to Pay; etc…)
• All major industries are covered (Mfg, Hi-Tech, Pharma, CPG, Retail, BFSI, Telecom, TTL, Oil & Gas, Utilities, etc.)

2. Automatic Determination of Ticket Priority



3. Industry standard SLAs